COVID-19 Updates

  COVID-19 UPDATES   

Last updated: February 12 2021, 17:17 pm

Circuit Breaker Action - COVID-19 Restrictions back in place

 

The Victorian Government has announced a five-day lockdown in response to the growing coronavirus outbreak in Melbourne. Referred to as 'Circuit Breaker Action', as from 11.59 pm tonight, Friday 12 February, our warehouse will be closed until Thursday 18 February. We will continue our normal operations online.

  24/7 SECURE ONLINE SHOPPING & CUSTOMER SUPPORT 

Shop online, call, chat or email us anytime - we are available 24/7 to assist you with your inquiries and purchases.

  DELIVERIES 
Our courier services continue to operate normally. Our man + van service will also continue to operate, but with restrictions. We can only deliver to your door and you will have to handle the items from there. For clients who require assistance to take the furniture inside their houses, we will have to postpone your deliveries until restrictions are lifted. We apologise for this inconvenience. 

  CLICK AND COLLECT  

Victorians are limited to shopping within 5 km of their homes so you can collect your item if you are within this range from our warehouse located in Montmorency VIC, 3094. 

  AFTER-SALES SERVICES  
We will continue to prioritise after-sales requests but will temporarily halt on-site inspections and repairs.

  PENDING ORDERS  

Whilst our factories and shipping lines continue to operate, we are experiencing some delays on incoming shipments and have been in contact with affected clients. If you are waiting on an order and would like an update, please get in touch. If you would like to place a new order, the time frame is currently 8-10 weeks wait. 


We are working very hard to maintain our service levels and commitment to our clients.  We value each and every client and we thank you for your continued support. We apologise in advance if we do not hit the mark during this lock down period. Should this occur, please talk to us and allow us to make it right to the best of our ability.


Keep safe Victoria,

Shaz Maharaullee
Managing Director,
The Furniture People