COVID-19 Updates

 COVID-19 UPDATES   

Last updated: Friday 29 October 2021, 9:24 pm

Retail reopens at 80% vaccination rate

 

As of 6 pm Friday 29 October 2021, retail in Melbourne is allowed to re open. However, at The Furniture People, our physical warehouse/showroom will remain closed to walk-ins until early December 2021 and we will continue our normal operations online and continue to deliver state-wide.   

 Is our physical warehouse/showroom open? 

It is, but by appointment only. Given the high number of Covid cases and uncertainty around vaccination requirements, our physical warehouse/showroom will remain closed to walk-ins until December 2021. Our aim is to keep our clients and staff safe and we will re-assess the situation early December 2021. You can request an appointment to view a particular product at our warehouse so please speak to us to make a booking.

 Can I order online?  

We continue to work around the clock to assist you with any sales queries. Chat with us or call us anytime. Some of our staff continue to work remotely and our warehouse is also adequately manned should you require a video call or more photos for a particular product (provided the product is available on display at our warehouse). 

 How can I view a product? 

You can book an appointment to view a product at our warehouse if it is on display. Speak to one of our sales representatives if you would like to request an appointment. We also offer video calls from our warehouse if you wish to view a product remotely.  

 Can I Click and Collect? 

You sure can. There are no travels restrictions in place so you can click and collect at our warehouse in Montmorency VIC 3094. 

 Deliveries  
We continue to deliver across Victoria and interstate and our delivery services continue to operate normally. We are now able to deliver your items inside your home instead of at the door. Where possible however, we recommend that you continue to accept delivery at your door as a precautionary measure. 

 Is Covid-19 still impacting orders? 
We are still seeing disruption in the supply chain globally and delays at multiple ports due to Covid-19 infections and strikes. We have updated our website with the latest availability of products and have increased our lead time to factor in these foreseeable delays. Whilst the lead time has overall increased, we have been able to deliver most orders during the lock down periods  and we continue to work extra hard to service all orders.  Talk to us about any concerns you may have and we will give you relevant information about the particular item you are interested in. 

 Unaswered questions? 

Hit the chat button now or call us anytime.  


Keep safe,

Shaz Maharaullee
Managing Director,
The Furniture People