COVID-19 Updates

  COVID-19 UPDATES   

Last updated: August 06 2020, 12:45 am

As per the Victorian government announcement on August 2nd 2020, Metropolitan Melbourne is moving to stage 4 restrictions. Our warehouse will now be closed to the public, in other words, on-site retail will cease until the restrictions are lifted. However, we will continue our normal operations online whilst making necessary adjustments to ensure the safety and health of our community, including our staff and customers. 

  ON-SITE RETAIL CLOSED 
Our warehouse/showroom  will be closed to the public during stage 4 restrictions.

  VIDEO CALL SESSIONS AVAILABLE FROM OUR WAREHOUSE 
As we are a digitally driven company, our e-commerce site is always open for transactions. We are doing our best to provide you with all the facilities so that you can shop from the comfort of your home. Our staff is working on-site for the purpose of fulfilling online orders. Video calls are available during the following hours:

MONDAY

10 AM – 4 PM

TUESDAY

10 AM – 4 PM

WEDNESDAY

10 AM – 4 PM

THURSDAY

10 AM – 4 PM

FRIDAY

10 AM – 4 PM

SAT/ SUN

10 AM – 4 PM


  DELIVERIES OPERATING NORMALLY  
Our couriers are operating normally until further notice, including interstate deliveries. All delivery personals have been trained to follow Covid-19 protocols. Sanitising is continually carried out on all vehicles, along with hand sanitiser being used before and after each delivery with masks and gloves fully worn.
To adhere to best social distancing practices, we will deliver the goods outside of your premises to avoid physical contact with customers thereby ensuring both the safety of our staff and customers. You will be required to handle the goods from there into your house. If you are unable to handle the goods, please speak to our representatives prior to delivery.
After receiving your items, it is recommended that you leave them untouched for at least 24 hours.

  CLICK AND COLLECT  

You can purchase online and collect your item at our warehouse. However you will need to be mindful of the 5 km rule. If you are further than 5 km away from our warehouse located at 4 Graeme Avenue, Montmorency VIC 3094, please use our delivery services instead. 

  AFTER-SALES SERVICES  
If you have an after-sales request, we will continue to assist you promptly. However, if we need to send a technician to your house for inspection or repairs, please note that we have temporarily suspended this service until the stage 4 restrictions are lifted.

  PENDING ORDERS  
If you have a pending order with us, your order in still on track. Our factories are operating as usual and freight services within Australia as also operating as usual.  We are working very hard and will strive to ensure your experience remains as smooth as possible. However, we are facing a global pandemic and our service levels might be impacted. We are facing many challenges and we kindly ask for your understanding if we do not fully meet all your expectations at this time. There may be potential delays with orders and we will keep each customer updated until our operations return to normal. Please get in touch with us at any time if you have any questions regarding the status of your order. 

  CUSTOMER SERVICE & ONLINE SUPPORT  
If you have any questions, please get in touch.  Our online chat is available 24/7 and our team is working hard to respond to every inquiry and get you the most up-to-date information.

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Let's all do the right thing for our community and play our part. We are all in this together and as Australians, our unmatched community spirit will help us overcome this pandemic.

Keep safe,

Shaz Maharaullee
Managing Director,
The Furniture People