Delivery Information

24/7 Online Support

We are online anytime you need assistance. Chat with us online, call us or drop us an email. 



Warehouse Opening Hours

Our warehouse is open during selected hours so you can view the products you wish to buy online.

Saturday

10 am                      

4 pm                                        

Sunday

10 am

4 pm  

Monday

11 am

6 pm (Open Queen's Birthday 8 June 2020 from 10am to 4 pm)

Tuesday

11 am

6 pm 

Wednesday

11 am

6 pm

Thursday

11 am

6 pm

Friday 

11 am

6 pm  

Holidays Opening times

We are open ALL public holidays with normal operating hours!

(Open Queen's Birthday 8 June 2020 from 10am to 4 pm)

 

Delivery Information

By default, items smaller than 2 seater sofa will be delivered by 1 man + a van. Bigger items will be delivered by 2 men + a van. If you have any other specific requirements, please let us know prior to delivery so we can arrange accordingly and ensure a smooth delivery.

Delivery Time Frame

For items in stock, we offer fast 24 hr delivery service within Melbourne Metro. For other locations, we provide on average a 48-72 hrs delivery service. 



Distance from our warehouse

(Using google map from

4 Graeme Avenue, Montmorency VIC 3094)

1 man + a van

2 men +  a van

0- 20 km

$80

$110

21-40 km

$110

$140

41-60 km

$150

$180

61-80 km

$190

$220

81-100 km

$230

$260

Anything else including interstate deliveries:

Send us a quick inquiry to info@thefurniturepeople.com.au

and we will find you the best quote! 









Pick up available

Free pick up is available from our warehouse. Speak to us to confirm a pick up time. 



Rubbish removal & disposal

Please note that we do not offer rubbish removal services for packaging materials. Some of our third party contractors will offer to remove and dispose of your rubbish at a fee and it is at their discretion.



Warranty Information

Sofas purchased at The Furniture People have the following warranties. Conditions for warranty to be applicable are:

·       You are the purchaser as per the invoice

·       Proof of purchased is presented

·       The warranty period is still valid. The defect is not as a result of normal wear and tear, misuse or is a natural characteristic of the material used.


What is Covered?


Frame Warranty

·       The construction of the internal frame is covered against manufacturing and material defects.

Upholstery Warranty

·       Genuine Leather: We cover you if the leather splits or tears due to manufacturing and material defects.

·       Fabric: Also covered against manufacturing and material defects.

Component Warranty

·       The suspension system, stitching, and mechanisms (for recliners and sofa beds) are covered against defects.

What is excluded?

·       Discolouration of leather of fabric coverings resulting from exposure to sunlight, extreme heat or similar conditions.

·       Products used for other purposes other than residential use.

·       Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse.

·       Normal wear and tear that will cause fillings such as polyester fibre and leather to settle.

·       The variation in the leather grain, colour variation, wrinkling, markings and scars resulting from natural features of the hide.

·       Leather sagging.

·       Piling on fabric sofas.

·       Any change to the upholstery as a result of incorrect maintenance including damage to the upholstery as a result of the application of chemicals, cleaners or conditioners not endorsed by The Furniture People.