Shipping and Delivery
SHIPPING & DELIVERY
When will my order arrive?
If we have your item in stock, we will endeavor to deliver your items within 48hrs within Melbourne Metro
Interstate deliveries or regional Victoria– timeframe – within 10 business days
If you order an item, not in stock, it usually takes 6-8weeks to arrive in Melbourne. We will then arrange delivery to you.
The nature of orders is such that delays may occur and when placing an order, please factor this in. If you order is late for reasons beyond our control, we will keep you informed.
What you need to do before placing your order?
We'll our best to help you get your products through your door but we won’t be able to take responsibility if your door is too small and the items do not fit through.
At the time of placing your order, kindly let us know if there are any difficulties that our delivery guy may face (stairs or narrow entries). We'll able to take appropriate measures to facilitate your delivery if we’re aware of the full situation.
If we find these difficulties on the spot and you didn’t inform us, there may be additional charges, including redelivery fees and the cost of an extra person to assist.
Third-party delivery service
- We do not offer an in-house delivery service. We hire third-party contractors and we’ll provide you with a quote upon your purchase. You may also find other quotes if you wish. We'll liaise with your contractors on your behalf if you decide to use one of them.
- Please note that we will not be responsible for delivery failures or delays by any third party delivery contractor.
- All delivery charges are payable directly to third party contractors unless agreed otherwise.
- The delivery fees are still applicable even if you cancel your order or refuse delivery
- If your order has already left our warehouse, and you decide to postpone the delivery date,re-delivery charges will be applied.
Can I ship my items to a P.O box?
Do I need to be home when my product arrives?
Failed deliveries, returned & missing packages
Similarly, we will not be held responsible for the cost to re-ship the item to you.
In cases such as these, you’ll responsible for all shipping costs associated with returned packages due to failed delivery.
Missing packages - Authority to leave
In the event that your package gets lost after we leave it at your door, please note that you’ll have to bear any associated costs.
We have made our shipping costs easy for you. The distance from our warehouse and associated costs have been calculated as follows:
Flat-packed items:Shippit – use of the function of estimated shipping on our website.
|Google map from 4 Graeme Avenue, Montmorency VIC 3094||Small Items||Large Items|
|0- 20 km||$80||$110|
PICK UP AVAILABLE
Alternatively, Free pick up is available from our warehouse. Speak to us to confirm a pickup time.
WAREHOUSE OPENING HOURS
Our warehouse is open during selected hours so you can view the products you wish to buy online.
|Saturday||10 am||4 pm|
|Sunday||10 am||4 pm|
|Monday||11 am||6 pm|
|Tuesday||11 am||6 pm|
|Wednesday||11 am||6 pm|
|Thursday||11 am||6 pm|
|Friday||11 am||6 pm|
HOLIDAYS OPENING TIMES
We are open ALL public holidays with normal operating hours!