Shipping and Delivery

SHIPPING & DELIVERY

GENERAL INFORMATION

Once we receive your order, we work with third-party delivery contractors to get your order to you fast and safely. Pickup is also available – see pick up.

DELIVERY

When will my order arrive?

In Stock


If we have your item in stock, we will endeavor to deliver your items within 48hrs within Melbourne Metro
Interstate deliveries or regional Victoria– timeframe – within 10 business days

On Order


If you order an item, not in stock, it usually takes 6-8weeks to arrive in Melbourne. We will then arrange delivery to you.

The nature of orders is such that delays may occur and when placing an order, please factor this in. If you order is late for reasons beyond our control, we will keep you informed.

What you need to do before placing your order?

Prior to purchasing an item, please measure your door width to avoid any unwanted surprises upon delivery.

We'll our best to help you get your products through your door but we won’t be able to take responsibility if your door is too small and the items do not fit through.

At the time of placing your order, kindly let us know if there are any difficulties that our delivery guy may face (stairs or narrow entries). We'll able to take appropriate measures to facilitate your delivery if we’re aware of the full situation.

If we find these difficulties on the spot and you didn’t inform us, there may be additional charges, including redelivery fees and the cost of an extra person to assist.

Third-party delivery service

  • We do not offer an in-house delivery service. We hire third-party contractors and we’ll provide you with a quote upon your purchase. You may also find other quotes if you wish. We'll liaise with your contractors on your behalf if you decide to use one of them.
  • Please note that we will not be responsible for delivery failures or delays by any third party delivery contractor.
  • All delivery charges are payable directly to third party contractors unless agreed otherwise.
  • The delivery fees are still applicable even if you cancel your order or refuse delivery
  • If your order has already left our warehouse, and you decide to postpone the delivery date,re-delivery charges will be applied.

Interstate deliveries

We offer a discounted price for interstate deliveries. The shipping costs associated with interstate deliveries will be calculated on a case to case basis. Kindly, contact us for an estimate.

Can I ship my items to a P.O box?

We currently do not offer this service.

Do I need to be home when my product arrives?

If you have given the authority to leave the items, you do not need to present. Most of our small items are delivered by courier and this option is available. For large and bulky items such as sofas, you will be required to be present i n-person to accept delivery.

Failed deliveries, returned & missing packages

In the case that we are unable to deliver a package due to an incorrect address entered by you, multiple failed attempts to reach you at point of delivery, or otherwise, we will not be responsible for the costs incurred to return the package to our warehouse.

Similarly, we will not be held responsible for the cost to re-ship the item to you.

In cases such as these, you’ll responsible for all shipping costs associated with returned packages due to failed delivery.

Missing packages - Authority to leave

Upon checking out, you’ll have the option to choose whether you want the courier to leave your parcel at your door if no one’s here to collect it. No signature will be required.

In the event that your package gets lost after we leave it at your door, please note that you’ll have to bear any associated costs.

SHIPPING

Shipping cost


We have made our shipping costs easy for you. The distance from our warehouse and associated costs have been calculated as follows:

Flat-packed items:

Shippit – use of the function of estimated shipping on our website.

Bulk Items:

Google map from 4 Graeme Avenue, Montmorency VIC 3094 Small Items Large Items
0- 20 km $80 $110
21-40 km $110 $140
41-60 km $150 $180
61-80 km $190 $220
81-100 km $230 $260

PICK UP AVAILABLE


Alternatively, Free pick up is available from our warehouse. Speak to us to confirm a pickup time.

OPENING HOURS

WAREHOUSE OPENING HOURS


Our warehouse is open during selected hours so you can view the products you wish to buy online.

Saturday 10 am 4 pm
Sunday 10 am 4 pm
Monday 11 am 6 pm
Tuesday 11 am 6 pm
Wednesday 11 am 6 pm
Thursday 11 am 6 pm
Friday 11 am 6 pm

HOLIDAYS OPENING TIMES


We are open ALL public holidays with normal operating hours!