FAQ

1) HOW DO I PLACE AN ORDER?

Placing an order on TFP is safe, quick, and easy. Browse our website and your preferred product to cart. If you know which item you are after, you can directly search for the item. Alternatively, you can visit our warehouse where a dedicated sales specialist will assist you. If you need assistance while checking out, you can chat with us or call us 24/7.

2) DO YOU SHIP OUTSIDE OF AUSTRALIA?

Sadly, not yet!

3) DO YOU HAVE A SHOWROOM I CAN VISIT?

Our warehouse is located at 4 Graeme Avenue, Montmorency VIC 3094, Australia. We have most of our items on display and you can visit us 7 days a week.

4) PAYMENT

We accept payment by Visa, Mastercard, American Express, Zip money, Paypal, or good old Cash.

5) SHIPPING & DELIVERY

We ship all around Australia at very competitive prices. We use third party delivery services to do so. If you need an update on your delivery please contact us. Please click here for more information.

6) WARRANTY

Please click here for more information on our product warranty.

7) CARE AND CONSTRUCTION

Our products are designed for having long lives and are crafted with high-quality materials and premium construction techniques. We take great pride in sourcing products manufactured at exceptional production standards and we stand behind the quality of all our furnishings.

8) WHAT DO I DO IF I RECEIVE THE WRONG PRODUCT?

First thing first we’re sorry for the inconvenience. If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible. Help us help you by letting us know what happened and be sure to complete this process within 5 business days of receiving the item.

9) WHAT DO I DO IF THE PACKAGING IS DAMAGED UPON DELIVERY?

  • If you notice any damage to the packaging, please contact us before opening the box.
  • Please take 2 photos, one of the entire box and one of the damaged areas.
  • Please send us your photos at info@thefurniturepeople.com.au
  • Please make sure to lodge a claim within 5 business days of receiving your item.

10) WHAT DO I DO IF THERE ARE MISSING PARTS?

Check for missing parts before mounting your furniture. If any parts are missing please take 2 photos:
Photo 1: Show all common parts grouped together
Photo 2: Show the instruction manual with the missing parts circled.
Please send us your photos at info@thefurniturepeople.com.au
Please make sure to lodge a claim within 5 business days of receiving your item.

11) ARE YOUR PRICES THE SAME AS IN-STORE?

All our prices are the same, both in our store and online.

12) WILL MY OLD ITEM OR NEW PACKAGING BE HAULED AWAY OR DISPOSED OF?

We do not offer rubbish removal services for packaging materials. Some of our third-party contractors will offer to remove and dispose of your rubbish at a fee at their discretion.

13) REFUNDS & EXCHANGES

Our aim is to keep our business model lean so we can continue to offer you the best products at the most competitive prices. Unfortunately, we do not accept refunds and exchanges. Please click here for more information.