FAQ

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FREQUENTLY ASKED QUESTIONS 


How do i place an order?

Placing an order on TFP is safe, quick, and easy. Browse our website and your preferred product to cart. If you know which item you are after, you can directly search for the item. Alternatively, you can visit our warehouse where a dedicated sales specialist will assist you. If you need assistance while checking out, you can chat with us or call us 24/7.


Do you ship outside of Australia?

Sadly no, not yet!


Do you have a showroom i can visit?

Our warehouse is located at 4 Graeme Avenue, MontmorencyVIC 3094, Australia. We have most of our items on display and you can visit us 7 days a week.


Payment

We accept payment by Visa, Mastercard, American Express, Zip money, Paypal, or good old Cash.


Shipping & Delivery

We work hard to provide you with the best shipping and delivery experience. If something is bothering you, please do not hesitate to contact us. We’ll try our very best to make things right for you. 


Returns & Warranty

We take pride in the quality of our products and we want you to love them. If you're not happy with your purchase or any part of your experience, just let us know and we will do our best to make it right.


Care and Construction

Our products are designed for having long lives and are crafted with high-quality materials and premium construction techniques. We take great pride in sourcing products manufactured at exceptional production standards and we stand behind the quality of all our furnishings.


What do i do if i receive the wrong product?

First thing first we’re sorry for the inconvenience. If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible. Help us help you by letting us know what happened and be sure to complete this process within 5 business days of receiving the item.


What do i do if the packaging is damaged upon delivery?

• If you notice any damage to the packaging, please contact us before opening the box.

• Please take 2 photos, one of the entire box and one of the damaged areas.

• Please send us your photos at info@thefurniturepeople.com.au

• Please make sure to lodge a claim within 5 business days of receiving your item.


What do i do if there are missing parts?   

Check for missing parts before mounting your furniture. If any parts are missing please take 2 photos:

Photo 1: Show all common parts grouped together

Photo 2: Show the instruction manual with the missing parts circled.

Please send us your photos at info@thefurniturepeople.com.au

Please make sure to lodge a claim within 5 business days of receiving your item.


Are your prices online the same as in store?

All our prices are the same, both in our store and online. 


Will my old item or new packaging be hauled away or disposed of?     

 We do not offer rubbish removal services for packaging materials. Some of our third-party contractors will offer to remove and dispose of your rubbish at a fee at their discretion.