Shipping and Delivery

Once we receive your order, we work with third-party delivery contractors to get your order to you fast and safely. You can also arrange pick up.

In Stock

If we have your item in stock, we will endeavor to deliver your items within 48hrs within Melbourne Metro
Interstate deliveries or regional Victoria– timeframe – within 10 business days

On Order

If you order an item, not in stock, it usually takes 8-10 weeks to arrive in Melbourne. We will then arrange delivery to you.

The nature of orders is such that delays may occur and when placing an order, please factor this in. If you order is late for reasons beyond our control, we will keep you informed.

Prior to purchasing an item, please measure your door width to avoid any unwanted surprises upon delivery.

We'll our best to help you get your products through your door but we won’t be able to take responsibility if your door is too small and the items do not fit through.

At the time of placing your order, kindly let us know if there are any difficulties that our delivery guy may face (stairs or narrow entries). We'll able to take appropriate measures to facilitate your delivery if we’re aware of the full situation.

Our standard delivery fees are applicable to deliveries to the ground floor.

If we find these difficulties on the spot and you didn’t inform us, there may be additional charges, including redelivery fees and the cost of an extra person to assist.

• We do not offer an in-house delivery service. We hire third-party contractors and we’ll provide you with a quote upon your purchase. You may also find other quotes if you wish. We'll liaise with your contractors on your behalf if you decide to use one of them.
• Please note that we will not be responsible for delivery failures or delays by any third party delivery contractor.
• All delivery charges are payable directly to third party contractors unless agreed otherwise.
• The delivery fees are still applicable even if you cancel your order or refuse delivery
• If your order has already left our warehouse, and you decide to postpone the delivery date,re-delivery charges will be applied.

We offer a discounted price for interstate deliveries. The shipping costs associated with interstate deliveries will be calculated on a case to case basis. Kindly, contact us for an estimate.

We currently do not offer this service.

If you have given the authority to leave the items, you do not need to present. Most of our small items are delivered by courier and this option is available. For large and bulky items such as sofas, you will be required to be present i n-person to accept delivery.

In the case that we are unable to deliver a package due to an incorrect address entered by you, multiple failed attempts to reach you at point of delivery, or otherwise, we will not be responsible for the costs incurred to return the package to our warehouse.

Similarly, we will not be held responsible for the cost to re-ship the item to you.

In cases such as these, you’ll responsible for all shipping costs associated with returned packages due to failed delivery.

Upon checking out, you’ll have the option to choose whether you want the courier to leave your parcel at your door if no one’s here to collect it. No signature will be required.

In the event that your package gets lost after we leave it at your door, please note that you’ll have to bear any associated costs.

Rubbish removal services

SHIPPING COST

Flat-packed items:

To estimate the shipping cost, browse the relevant item and look for the ‘Estimate Shipping’ button and enter your location details. The shipping cost displayed is the best price option available at the time and is based on a number of factors including the size and weight of the item/s.

If you are purchasing an item that needs to be ordered, there may be changes in the shipping cost when we book your item for despatch in 8-10 weeks time because couriers services are constantly updating their prices.  Please note we do not make money off the shipping cost that you pay. If the price change is significant (usually more than 10%), we will contact you to advise of the freight increase if any. You can then pay for the difference, find a more competitive courier service or organise pick up from our warehouse. We will work with you to save you time and money as much as we can.

Bulky Items:

We have made our shipping costs easy for you. The distance from our warehouse and associated costs have been calculated as follows:

PICK UP AVAILABLE

Alternatively, Free pick up is available from our warehouse. Speak to us to confirm a pickup time.

DAMAGES

Flat-packed items delivered by Shippit

We use third party contractors to deliver bigger items such as lounges. We use removalist companies and they provide a 1 man or 2 men + a van service. When receiving your item, you will be required to inspect your item for damages and to sign a delivery note confirming you have received your goods in good condition. If you notice damages to your item during the inspection this is what you can expect:

• Please report the damages to us immediately while the removalist company is still at your premises.
• Please take relevant photos of the damage and send us by email so we can understand the damages while the removalist company is still at your premises.
• Depending on the issue, we may repair the damage, compensate you for the damage or replace the item. 

TFP AU PTY LTD engages third-party services for deliveries. Consequently, we cannot and will not accept responsibility for any damages caused to your premises by the delivery company. In the event of accidental property damage at your residence, kindly reach out to the delivery company directly for resolution.